The air-conditioned hotel is of contemporary design and features 460 rooms. There is a flight arrival and departure information screen in the lobby, which also features a 24-hour reception and check-out service. Further hotel facilities include a hotel safe, lift access and currency exchange facilities. There is also a games room, restaurant, café, bar and a hairdressing salon. A free pick-up service from the airport is offered. Internet access is available (fees apply) and there are conference facilities for business guests. Room and laundry services are provided (fees apply) and there is a car park and an undercover parking garage for guests arriving by car.

The hotel is located within the new Guangzhou airport complex, beside the airport terminals and opposite gate 12. It is only a 3-minute walk to the departure hall. Guangzhou city centre is some 35 km from the hotel.

The hotel provides a buffet service for breakfast, lunch and dinner. Midday and evening meals can be selected from menus or enjoyed à la carte.