The guesthouse features green environmental protection measures, non-smoking rooms, a female-only floor of rooms and an executive floor. The staff strive to ensure that guests are always satisfied and pleasantly surprised by the warm, personalised service. They also pay great attention to detail so that no wishes are left unfulfilled. Far away from the hustle and bustle of Shanghai, guests can relax here, whether on business or holiday. The air-conditioned hotel offers 228 guest rooms in total and welcomes guests into a lobby with 24-hour reception and check-out service, hotel safe, currency exchange facilities, a cloakroom, lift access, newspaper stand and a hairdressing salon. Guests may wish to have a drink in the café, bar or pub or dine in the hotel restaurant. Other facilities available to guests include conference facilities, WLAN Internet access, room and laundry services, a car park, undercover parking garage and a bike hire service.

This city business hotel is located in the lively Hangzhou district, in West Brook Country Wetland Park - the country's first wetland park. It is one of very few high-class hotels in the area and is known far and wide. The hotel has a fantastic geographical location with good transportation links and is just 1.5 km from the centre of the city and Wulin Square.

The West dining room is the perfect place to dine and sample a wide range of regional specialities. A continental breakfast buffet is served each morning, while lunch and dinner are available à la carte, as set menus or buffet-style.