The air-conditioned hotel has 382 beautifully appointed guest rooms and suites with lift access. The accommodation is spread across 2 wings - the East Wing and the West Wing - and 3 villas are also housed in a separate annexe. The newly renovated and expanded Horizon Club Lounge, and the hotel's business centre and services will satisfy all of the needs of business travellers. Guests are welcomed into the foyer by a 24-hour reception and check-out service, and here they may also make use of the currency exchange facility or hotel safe. A café, hairdresser, bar, restaurant and shops also cater to guests' needs. Internet is accessible via WLAN, and room and laundry services are available. Further offers include bicycles for hire and parking for guests arriving by car.

The hotel is located on the beautiful north shore of Hangzhou's famous West Lake, overlooking Solitary Hill Island and the graceful Xiling Bridge. Situated near the financial district, the hotel is an excellent hub from which to experience the city, whether with private car, by taxi, or by bus or train from one of the nearby stations. The city centre can be reached within 30 minutes on foot, or 15 minutes via public transport. The nearest bus terminal can be reached in 5 minutes on foot, while the Shenzhen railway station is a 15-minute drive away, or 30 minutes on public transport.

The hotel offers dining options for any occasion, from an intimate conversation to a large banquet. Guests can sample the dynamic international buffet at the Coffee Garden. Breakfast is served buffet-style, and lunch and dinner are offered either as buffet, a set menu or à la carte.