This air-conditioned hotel has 162 rooms, 16 suites and 3 apartments and offers personalised service. The hotel features a lobby with a 24-hour reception and check-out service, a hotel safe, a currency exchange office open 24 hours a day, a cloakroom, lift access, a café, a restaurant and a TV lounge. Additional facilities include room service, shops, a dry cleaning/laundry service, free parking in the car park and an undercover parking garage as well as car hire, babysitting on request and a bank. Lobby is small but connected to the bar, where there is plenty of seating space. The lobby is decorated in a traditional style.

This city hotel is located in downtown Marrakech, 5 minutes from Bab Doukkala, one of the famous gates of the old Medina, where guests will find plenty of souks - traditional markets selling meat, vegetables, fruit and other products at very good prices. The Gueliz district is just a 5-10-minute walk away and restaurants, bars and clubs are all within a 7-minute drive of the hotel. The Majarelle Gardens can be reached in 10 minutes on foot and Jamaa Lafna Square is a 10-minute drive away, as is the train station. The Bahia Palace and the Menara Garden are both a 15-minute drive from the hotel. The hotel is also close to the city bus station and the Aswak Assalam shopping centre. The Oukaimeden ski area is a 1-hour drive away and Casablanca is 2 hours away by car. Menara International Airport (RAK) is 7 km from the hotel.

This hotel does not serve alcoholic drinks or pork. The snack bar Orient Express serves Oriental and Italian specialities. Breakfast, lunch and dinner are available and guests can serve themselves at the buffet or choose from the set menu or à la carte options.