This air-conditioned city hotel was built in 1934 by a British merchant. It was renovated in 2007 and now offers 253 rooms. Further facilities include a lobby with 24-hour reception and check-out services, hotel safe, currency exchange facilities, cloakroom, lift access, a café, bar and restaurant. There are also on-site shops, a mini supermarket, a hairdressing salon, a theatre, a TV room and a casino. The hotel offers conference facilities, Internet access (fees apply) and WLAN. Guests may use the complimentary garage or, for an additional fee, the car park. Room and laundry services are also provided for an additional fee.

The hotel is located in the centre of Shanghai, near the Bund. There are restaurants located on the nearby Zha Pu Road and there is a British bar located just 10 metres from the hotel. The railway station is 5 km from the hotel while shops can be reached in 15 minutes by foot. Huang Pu River and Park are 500 m from the hotel while attractions such as the Yu Garden, Jade Buddha Temple, Shanghai Museum and the Shanghai Grand Theatre can all easily be reached by car. The Oriental Pearl TV Tower is 6 km from the hotel.

Breakfast, lunch and evening meals are all available in buffet form. A continental breakfast is also on offer, as are lunch and evening meals chosen from either an à la carte or set menu.