Renovated in 2010, the air-conditioned hotel offers 62 rooms in total and welcomes guests in a lobby with 24-hour reception and check-out services, a hotel safe and lift access. Guests can take advantage of the excellent service and facilities, such as a business centre with conference facilities and WLAN Internet access, a car park and garage, a café, breakfast/dining room, newspaper stand, and room and laundry services.

The family-friendly city hotel is ideally located just 5 km from the centre of Temuco and its most important business offices, the train station and numerous restaurants and shops. The business hotel offers direct access to the main tourist areas, such as the Villarica (87 km) and Caburgua lakes. The city of Pucón is approximately 100 minutes away by car and the Pucón skiing area is around 112 km away. Other nearby places of interest include the beach in Puerto Saavedra (110 km away), Valdivia (120 km away), Conguillio National Park (148 km away) and San Martin de los Andes in Argentina (160 km away). The nearest bus station is a 5-minute drive from the city hotel and the airport is only 15 minutes away.

A breakfast buffet is served each morning.