Whether guests are on a business trip or travelling on a leisure holiday, the hotel will greet them with a smile. It offers attentive service and 194 accommodation guest rooms and suites to meet guests' needs. The air-conditioned establishment features a lobby with a 24-hour reception, hotel safe and currency exchange facilities. The bar and restaurant provide food and beverages, while the conference facilities and High Speed Internet access may be of use to business guests. Room and laundry services are also available, and an independently operated car park offers guest rates underneath the hotel. The lobby is large and has been renovated in a contemporary style with bright colours. This is a tremendous improvement on how it previously presented.

Located in the heart of Brisbane, the hotel offers spectacular views of the river and Southbank Parklands. The hotel is only a few minutes' walk from the city's busy Queen Street Shopping Mall. Brisbane Airport is some 16 km from the hotel.

The restaurant and bar in the hotel offers beautiful views of the Brisbane River and Southbank Parklands. Featuring the finest local produce, the restaurant and bar is open for buffet breakfasts and dinner daily. Quays Bar is open daily for lunch and each evening for pre-dinner drinks. Children and groups can be catered for.