The hotel has highly professional staff offering formal and respectful service, complementing the 19 rooms which include double rooms and suites, as well as further amenities including a children's playground, a bar, restaurant, a car park and garage, all with the aim to meet guests' needs. The hotel lobby features a 24-hour reception and check-out service, currency exchange facilities and a cloakroom, while a laundry service is also available for an extra fee.

Located in El Calafate, the hotel is 10 km from the international airport, 22 km from the international aeroparque and 300 km from Rio Gallegos.

A continental breakfast is served each morning and dinner is available as a buffet, set menu or à la carte.