This tourist hotel offers 35 elegantly furnished European-style deluxe rooms and welcomes guests in a lobby with 24-hour check-out service, a hotel safe, currency exchange facilities and lift access. Further facilities available to guests at the air-conditioned establishment include a hairdressing salon, auditorium, café, bar, pub and restaurant. Guests may also take advantage of the conference facilities, WLAN Internet access, room service, a laundry service (fees apply) and a car park.

Located in the heart of ancient Kandy city, the hotel provides easy access to all cultural, leisure and tourist attractions. Guests will find restaurants, bars and shops just 100 m from the city hotel, links to the public transport network, the bus station and a park 300 m away, and the train station 400 m away. The river and nightlife spots are approximately 2 km from the city hotel and nearby places of interest include the Temple of the Sacred Tooth (200 m), the Royal Botanical Gardens (4 km away), the art gallery (900 m away) and elephant bathing (5 km away).

The hotel offers a range of wine and dining options with a fine dining restaurant, coffee shop and the exclusive Stag's Head pub. Restaurants and cafés include the Cappuccino Stop coffee chop and an à la carte restaurant serving authentic Sri Lankan food as well as Western and Chinese cuisine.