Over the 17 floors of the air-conditioned hotel there are 300 rooms, of which 15 are suites. Amongst the hotel's facilities count a foyer with 24-hour reception, safe, a currency exchange desk, a hairdresser and a lift. Guests may also make use of the casino, café, bar, 3 restaurants and wireless Internet access. A 24-hour business centre also features within the hotel with spacious conference rooms including the latest technology. Multilingual staff are on hand to help with event planning and secretarial services. There is also a laundry service (for a fee), a car park and a playground for children at this hotel. From the meeting facilities to the lush tropical garden, perfect for weddings and other unforgettable festivities, the hotel envelops guests in elegant warmth, comfort and functionality.

This hotel is ideal for both business guests and holidaymakers. It is located in the banking and business quarter of Kingston, only around a 5-minute walk from the centre of New Kingston. Plenty of international offices, embassies, historical sightseeing attractions, cultural venues, inviting restaurants and boutiques are located within walking distance. Port Royal is around 30 minutes away, while Ocho Rios is around 90 minutes from the hotel. Kingston airport lies roughly 18 km away.

Guests may serve themselves from the buffets at breakfast, lunch and dinner. At midday and in the evenings guests may also dine from the à la carte menu. Guests may book either half board, full board or bed and breakfast.