This family-friendly city hotel comprises a total of 257 guest rooms spread across 9 storeys. The new generation hotel is fully air-conditioned and welcomes its guests into a lobby with 24-hour reception and check-out service, a hotel safe, currency exchange facilities and a cloakroom. On-site facilities include lift access, a cafe, the Upper Deck restaurant and bar, 12 meeting rooms for up to 70 people and on-site parking. Internet access and room and laundry services are provided in this establishment, which is ideal for both business and leisure travellers. The medium sized lobby is attractively decorated and has plenty of comfortable seating for guests.

This business and conference hotel is located alongside the Royal Victoria Dock, 150 metres from the Excel Exhibition Centre and close to London City Airport. Just a few minutes by road from Docklands/Canary Wharf, this area provides access to east London, as well as into the city of London itself via the dual carriageway that runs right through the Docklands towards Tower Bridge (Aspen Way, A1261). Guests will find restaurants, bars, pubs and public transport links on the hotel's doorstep and nearby airports include London City (2 km), London Heathrow (42 km), London Stansted (57 km), Luton (61 km) and London Gatwick (72 km).

The Upper Deck restaurant overlooks the Royal Victoria Dock and offers a full English and continental buffet breakfast. There is also an international à la carte menu in the evening which is available in the restaurant, bar/lounge or via room service.