This air-conditioned establishment combines first-class accommodation with the fascinating allure of contemporary Thai décor. Renovated in 2007, the city hotel comprises a total of 186 superbly equipped guest rooms. Guests can relax in casual elegance, comfort and an exotic ambience. The hotel has a reception hall with 24-hour check-in and check-out service. Facilities include hotel safe, currency exchange, lift access, hairdressing salon and, for a fee, WLAN Internet access. For dining and drinks, guests can enjoy the hotel's own café, bar and restaurant. Conference facilities are available, as are room and laundry services (fees apply). Parking facilities are also available. Lobby is medium in sized with marble floor.

The hotel is situated on Suranarai Road, only 15 minutes by car from the city centre and shopping arcade. Guests will find a range of bars, pubs, nightlife spots, shops and tourist attractions with 3 km of the hotel.

The Empress is one of the city's most outstanding Chinese restaurants and is consequently a favourite venue amongst local families and the business community. Meanwhile, the Princess Café serves Thai food, including the specialties of Issan, as well as international cuisine, and is open all day. The lobby lounge serves drinks and snacks throughout the day.