The air-conditioned hotel has 255 suites of varying sizes and styles. The hotel has a lobby, which provides a 24-hour reception and check-out service, lift access, a cloakroom, currency exchange facilities and a hotel safe. Guests can enjoy a coffee and snack in the hotel café or a relaxing drink in the hotel bar or pub. Guests can also choose from a range of restaurants each serving an array of different cuisines. There are comprehensive conference facilities, 24-hour security and a wide selection of satellite TV channels on offer, while guests can pamper themselves in the hotel's hairdressing salon. For additional fees guests can also take advantage of the hotel's Internet access in the Internet lounge, as well as room and laundry services and car parking.

This family-friendly city hotel, renovated in 2007, is located in the heart of Shanghai, adjacent to Huai Hai Road, Nanjing Road, People's Square, Yu Garden and several other major sights. The nearby subway, elevated walkway and tunnel provide easy access to the public transport network and the city's major attractions. Shanghai Hongqiao International Airport lies some 15 km from the hotel, and Pudong International Airport is approximately 45 km away.

The hotel features a Chinese and a Western restaurant. Additionally, Japanese cuisine and a range of beverages are available in the Japanese bar.