The air-conditioned business hotel comprises of 630 rooms and suites, spread over 26 floors and 2 wings, and public Internet access is available throughout the building. In addition there is a business area complete with 2 conference rooms, computers, high-speed internet (either cable or wireless, for an additional fee), as well as secretarial services. There is also an entrance hall, an auditorium, additional smaller conference rooms, a café, 2 Chinese restaurants, a lounge, 24-hour reception and a hotel safe. The hotel also offers its guests a currency exchange service, lifts, an in-house hairdresser, room and laundry services, as well as parking for guests arriving by car. Spacious with large artificial trees and a fountain it is tranquil and private along a busy thoroughfare. Coach access is available via main entrance.

The hotel grounds are located on Bras Basah Road, close to several popular tourist attractions. The MRT City Hall Station is 7 minutes away by foot and it is only around 5 minutes' walk to the Hotel Raffles, Chijmes and the Raffles City Shopping Centre. There are also plenty of restaurants and bars in the immediate vicinity of the hotel. It's approximately 8 minutes to the city centre and to Little India and 10-15 minutes to the Singapore Art Museum, Suntec City, the Esplanade Theatres on the bay and Merlion Park. The airport is around 30 minutes away.

Guests can select their breakfast, lunch and dinner from a buffet. Lunch and dinner may alternatively be taken à la carte.