Surrounded by gardens with palm trees, plants and flowers, the 6-story hotel has a tropical ambiance. Renovated in 2001, the hotel offers 440 rooms over 6 floors and amenities include a lobby with a 24-hour reception, a currency exchange and a lift. Further facilities include a 24-hour business centre with two computer workstations and high-speed Internet access (fees apply), as well as secretarial services (fees apply). An arcade with a drugstore, beauty salon, and souvenir shop are also on site. The lush and tropical setting also enables informal events to be held outdoors by the koi pond or poolside. The hotel also has a restaurant, a lounge and a Karaoke lounge. Furthermore, guests are provided with a self-service launderette, room service, parking as well as a regular complimentary shuttle service to and from Orchard Road. The medium-sized lobby looks warm with a touch of French chic. The motif of an orchid on the marble flooring at the entrance area catches ones attention as you enter the lobby.

Located on Dunearn Road, this business hotel is just a 5-minute drive to a major motorway with direct access to commercial and industrial areas, convention and entertainment centres. In addition, the hotel is a 5-10 minute drive to Orchard Road's shopping and entertainment district as well as the Singapore Botanic Garden & National Orchid Garden, and a 15-20 minute drive to Suntec City Mall, the Esplanade Theatres by the bay, Chinatown and Little India. Furthermore, the hotel is a 20-25 minute drive to the Changi International Airport.

The hotel's restaurant, Palm's Asia Brasserie, features an open kitchen and a rotisserie, offering an international buffet all year round, a choice of BBQ dishes and a Steamboat Buffet on different days of the week, as well as local cuisine à la carte.