This historical city hotel was designed in the splendid tradition of classical European architecture and occupies a prestigious address in Singapore. The hotel is an historic Singapore landmark and a popular icon, with the Grand Tower named a national monument in 1989. It comprises a total of 234 rooms and suites dotted around the lovely 6-hectare compound, housed in several wings - lobby, Mayfair, Tower and Parklane. Facilities available at this air-conditioned business hotel include a concierge service, a business centre, a hairdressing salon, a 24-hour tailor's, several meeting and conference rooms and function spaces as well as a currency exchange facility, lift access, Internet access (charges apply) and room and laundry services (for an additional fee). Dining options include a grill, 2 Chinese restaurants, a cafe, a bar and a deli. There is parking available for those arriving by car (charges apply). The lobby is reminiscent of the days of old with many preserved touches of the colonial past. Medium in size, there are ample seats available. Daily polished brass emblems and stair rails still adorn the common areas.

This hotel is located in the heart of the shopping and entertainment hub of Orchard and Scotts Roads. It is around a 10-minute drive to the main banking and business district of Shenton Way and about a 25-minute drive to Singapore's Changi International Airport. Within a 5-10 walk of the hotel guests will find several shopping centres such as the Far East Plaza, Scotts Shopping Centre, Tangs Plaza and the Shaw Centre which also houses a Cineplex. The nearest subway station is Orchard MRT which may be found around an 8-minute walk away. It is some 10 to 15 minutes by car drive to Chinatown, Little India and the Esplanade Theatres on the Bay.

Dining options available to guests include the Gordon Grill which is famous for serving some of the finest steaks in Singapore as well as a selection of international fine wines from its cellar; the Min Jiang at One-North, the hotel's first food & beverage outlet located externally, and the only Chinese fine-dining restaurant housed in a stylish two-storey black and white colonial-style bungalow; the Coffee Lounge, an all-day dining venue offering oriental and western fare, à la carte as well as buffet-style breakfast, lunch and dinner, as well as a local high tea and Taiwan porridge. The hotel also features the Highland Bar and a Deli selling pastries, homemade cookies and cakes.