The hotel, with 341 rooms and suites, comes with a host of handy conveniences such as safe boxes at the front desk and currency exchange, as well as a business centre with fully-equipped function rooms, catering for groups from 10 to over 500. It is air-conditioned and has a lobby with 24-hour reception, a currency exchange facility, lift access and a hairdresser's, as well as shopping, bar, cafe, dining, conference and parking facilities (subject to fees). Room services and laundry and dry cleaning services are also available (both subject to fees). The lobby is medium in size and shady due to tinted windows and the shady trees outside. To the right is the Chinese restaurant and to the left is the coffee house.

The hotel is located on Beach Road, on the perimeter of Singapore's Central Business District, in close proximity to the Singapore International Convention and Exhibition Centre. Next to the hotel is a shopping complex which houses several shops, boutiques and eateries. Singapore's Changi International Airport is a 20-minute taxi ride away, while Bugis MRT station is just over a 5-minute walk away.

Dining options include - authentic Sichuan cuisine at Si Chuan Dou Hua Restaurant, and western and Asian à la carte favourites as well as lunch and dinner buffets at the Plaza Brasserie. The hotel's Club 5 also serves selection of local favourites and hot finger food like fried chicken wings, French fries, crispy spring rolls and deep-fried prawns.