This 16-storey hotel features 331 spacious deluxe rooms and suites and was fully refurbished in 2008. Guests are welcomed into the lobby where there is a 24-hour reception service. Additional services provided at this air-conditioned establishment include 24-hour room service, secretarial service, seminar packages and baby-sitting. A currency exchange facility, laundry and valet services and a self-service launderette and ironing room for guests who prefer to do their own laundry whilst staying in the hotel are also on offer (for a fee). The hotel also has a 24-hour coffee house, bars, Chinese and Japanese restaurants and a pub. There is also a shopping arcade within the hotel with a hairdressing salon. The hotel features a hotel safe and lift access, and, for an additional fee, guests can make use of the Internet access, room service and car park. The lobby is with white marble but somewhat discolored in places. Large mirrored pillars obstruct the view to the counter somewhat. Large chandeliers hang down to light the lobby.

The hotel is strategically located in the heart of Singapore's exclusive residential district, a 5-minute drive away from the Orchard Road. It is only 6-10 minutes' walking distance from nearby Novena MRT Station, 3 major shopping centres (Novena Square, Velocity Shopping and United Square), the Tan Tock Seng Hospital and the Church of Alphonsus (Novena Church). Just 8-10 minutes in the other direction, guests will find the Newton MRT Station and the famous Newton Circus Hawker Centre, which serves local cuisine and seafood 24 hours a day. Within a 10-15 minute drive from the hotel are Little India, Arab Street, Fort Canning Park and the National Museum of Singapore. The airport is a 20-25 minute drive away.

The hotel's 24-hour Trishaw Coffee house is furnished with typical 1980s tables and chairs with 2 sets of unique Trishaw cushion seating. The cafe offers local delicacies and desserts. The Jade Room Chinese Restaurant offers a daily lunch and dinner steamboat buffet and has a capacity of up to 600 persons. Kandagawa Japanese Restaurant serves authentic Japanese cuisine set in authentic Japanese surroundings including platform seating. Drinking holes include The Aurora Club (level 16), Link Pub (level 3), Superstar KTV (level 2) and the Popular VIP lounge in the lobby.