A symbolic building was redesigned, respecting the original architecture, to form this city hotel. In the main building one can find all the luxury of authentic palace style with the deluxe and superior category rooms. The standard category rooms alongside the main building are in a more modern vein. In addition to a lobby area with a 24-hour reception service, currency exchange facilities and lift access, shared amenities available to guests include a café, bar, restaurant and a TV lounge. WLAN Internet access is available and room and laundry services are provided. There is parking for guests arriving by car. Large lobby, with magnificent chandelliers and vibrant flower arrangements giving a very European feel. Plenty of seating available, with concierge, 24 hour reception and tour desk facilities. There are several boutique shops located in an arcade adjacent to the lobby entrance.

Situated right in the heart of Viseu old town, this hotel is a building of great architectural and historical-cultural value and is part of one of the seven doors of the old Afonsina city walls, Porta de Soar de Cima. The hotel's immediate vicinity includes various restaurants, bars and nightspots. Francisco Sá Carneiro Airport is some 130 km away.

A continental breakfast is served, and guests may enjoy midday meals à la carte or from a set menu. Evening meals are served à la carte.