The fully air-conditioned hotel was built in 1929 and has a total of 1,365 rooms spread over 20 floors, of which 59 are suites and 24 are wheelchair-accessible. The impressive lobby houses a 24-hour reception desk, a safe, a currency exchange counter, a cloakroom, and lifts. Within the hotel there is a café, a selection of shops, a hairdressing salon, a bar, and an air-conditioned restaurant with a non-smoking area and highchairs for infants. There is also a conference room and public Internet access with WLAN access. Room and laundry services, as well as medical assistance, round off the facilities on offer. The hotel has a bicycle storage facility and those arriving by car may make use of the hotel car park and garage. This hotel participates "Green Partnerhip Program". The classic lobby is large and luxuriously decorated in traditional style with magnificent hand-painted ceilings, travertine pillars, ornate furnishings, crystal chandeliers, and wall hangings and marble.

This attractive hotel is centrally located in the financial and theatre district with direct links to the main train station (Union Station) and the underground Air Canada Center shopping mall in the centre of Toronto, with its numerous shops, restaurants, bars, and pubs. The famous CN Tower and the SkyDome stadium are nearby. Toronto's numerous sights and public transport links are a short walk away.

Guests may select their breakfast from a buffet. Lunch and dinner are à la carte; dinner may alternatively be taken as a set menu. Furthermore, special dietary requirements can be catered for.