This environmentally friendly hotel is entirely non-smoking. Wireless Internet access (surcharge applies) is available in public areas. Whether travelling on business or leisure, the hotel offers a full service experience. Underground parking at a daily fee is available. With a total of 195 guest rooms, the property welcomes guests in a lobby with 24-hour reception and check-out service and facilities on offer include a hotel safe, currency exchange facilities, lift access, a hairdressing salon and a TV lounge. Guests may dine in the café or restaurant and sip their favourite drinks in the bar or pub. Business guests are sure to appreciate the conference facilities. Room and laundry services provide additional convenience.

This hotel is 3 blocks from the Parliament Building, 4 blocks from the Royal British Columbia Museum, and less than 1 km from the Inner Harbour. There is a bus stop within some 5 minutes' walk.

There is an on-site bar, Vic's Steakhouse and Bar, which serves breakfast, lunch, and dinner.