Guests are welcomed into the foyer by a 24-hour reception service, which can provide storage of valuables in the hotel safe. The hotel has a total of 139 rooms, and also features conference rooms and WLAN Internet access, making it ideal for all recreational and business requirements. Guests may enjoy spending time relaxing in the hotel's restaurant, bar or disco. A bicycle hire service, room and laundry services, and parking for guests arriving by car are also available.

The hotel is conveniently located in the heart of the city, close to the Te Papa Museum, Westpac Stadium, convention centre, parliament and the waterfront, as well as many of the city's other attractions. Popular shopping areas, the Wellington Opera House and numerous cinemas are all easily accessible from the hotel.

Caucus restaurant and bar offers contemporary New Zealand cuisine in a relaxed setting. Caucus restaurant provides a buffet breakfast, all day dining, and à la carte dinner.