The hotel building is designed in a traditional Lanna style and offers modern facilities. Renovated in 2008, the air-conditioned, 274-room city hotel spans 22 storeys and welcomes guests in a lobby with 24-hour reception and check-out services, wireless Internet access, a hotel safe and lift access. Further facilities include a dining room, conference facilities, room and laundry services, and a car park.

This city hotel is located in centre of Chiang Mai, within walking distance of the Mae Ping River and the night market, where guests can find a wide range of exotic Thai products and souvenirs. Chiang Mai bus station is approximately a 15-minute drive from the hotel and Chiang Mai International Airport is around 7 km away.

A breakfast buffet is served every morning, and lunch and dinner are served à la carte.